Terms of service

Terms of service

Welcome to Clenzo™. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Clenzo™ provides cleaning and lifestyle products through its online store.

We reserve the right to modify, update, or discontinue any part of our website, products, services, or policies at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may vary slightly depending on your screen settings.
  • Minor variations in design or packaging may occur.
  • We do not guarantee that all information is error-free.

We reserve the right to correct any errors or inaccuracies at any time.

4. Pricing & Payments

  • All prices displayed on our website are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Full payment must be received before an order is processed unless Cash on Delivery (COD) is selected and available.

We accept payments through secure third-party payment providers.

5. Order Acceptance

After placing an order, you will receive an order confirmation.

This confirmation does not guarantee acceptance of the order.

Clenzo™ reserves the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorized activity

If an order is canceled after payment has been received, a full refund will be issued.

6. Shipping & Delivery

Shipping and delivery times are estimates and may vary due to circumstances beyond our control.

Please refer to our Shipping Policy for complete shipping information.

Clenzo™ is not liable for delays caused by courier services, weather conditions, government restrictions, or other unforeseen events.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before making a purchase.

8. Intellectual Property

All content on the Clenzo™ website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Designs

is the property of Clenzo™ and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or use is prohibited.

9. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Use the website for fraudulent purposes
  • Interfere with website security or functionality
  • Upload harmful software, viruses, or malicious code
  • Attempt unauthorized access to our systems

Violation of these terms may result in termination of access to our website.

10. Limitation of Liability

To the maximum extent permitted by law, Clenzo™ shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the purchased product.

11. Disclaimer

Products sold by Clenzo™ are intended for general consumer use.

We make no guarantees regarding specific outcomes or results from product usage.

Customers are responsible for using products according to the provided instructions.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on this page.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Clenzo™

📧 Email: supportclenzo@gmail.com

📞 Phone: +91 8689950527

🕒 Support Hours: Monday – Saturday, 10:00 AM – 10:00 PM (IST)

Clenzo™ – Clean Smarter, Live Better. ✨