FAQs
Welcome to Clenzo™ Support
Find answers to the most common questions about our products, orders, shipping, and returns.
Orders & Shipping
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery may be available for eligible locations.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
Can I cancel my order?
Orders can be canceled before they are shipped. Once dispatched, cancellation requests may not be possible.
Do you ship across India?
Yes, we currently ship to most locations across India.
Product Questions
What is the Clenzo 2-in-1 Portable Vacuum Cleaner?
The Clenzo Portable Vacuum Cleaner is a compact, cordless cleaning device designed for cars, homes, offices, keyboards, sofas, and other hard-to-reach areas.
Is the vacuum cleaner cordless?
Yes, it is completely cordless and rechargeable for maximum convenience.
Can it be used in a car?
Absolutely! The compact design makes it ideal for cleaning car interiors, seats, dashboards, and floor mats.
Can it clean pet hair?
Yes, the vacuum cleaner is effective for picking up dust, crumbs, and light pet hair from various surfaces.
Is it lightweight?
Yes, the Clenzo vacuum cleaner is designed to be lightweight and easy to carry.
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy for eligible products. Please refer to our Return & Refund Policy page for complete details.
What should I do if I receive a damaged product?
Please contact our support team within 48 hours of delivery with photos of the damaged item.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Payments & Security
What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Is my payment information secure?
Yes. All payments are processed through secure and trusted payment gateways.
Customer Support
How can I contact Clenzo?
📧 Email: supportclenzo@gmail.com
📞 Phone: +91 8689950527
What are your support hours?
Monday – Saturday
10:00 AM – 10:00 PM (IST)
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24 hours during business days.
Still Need Help?
If you can't find the answer you're looking for, our support team is happy to assist.
Clenzo™ – Clean Smarter, Live Better. ✨