Shipping Policy

Shipping Policy

 

Welcome to Clenzo™. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.

Delivery Time

Estimated delivery times:

Location Estimated Delivery Time
Metro Cities 3–5 Business Days
Other Cities & Towns 4–7 Business Days
Remote Areas 5–10 Business Days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or high order volumes.

Shipping Charges

  • Free Shipping may be available on selected products and promotional offers.
  • Any applicable shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS.

You can use the tracking number provided to monitor the status of your shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, unexpected delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High demand periods
  • Incorrect shipping information provided by customers

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address, phone number, or other shipping information is provided, Clenzo™ cannot guarantee successful delivery and may not be responsible for any resulting delays or losses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team within 48 hours of receiving the delivery notification.

Please include:

  • Order Number
  • Full Name
  • Photos of the package (if damaged)
  • Description of the issue

Our team will investigate and assist you as quickly as possible.

Delivery Availability

Currently, Clenzo™ ships across most locations in India.

If your location is not serviceable by our courier partners, we will notify you and provide a refund if payment has already been made.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

📧 Email: supportclenzo@gmail.com

📞 Phone: +91 8689950527

🕒 Support Hours: Monday – Saturday, 10:00 AM – 10:00 PM (IST)